AQUARIUM CONNECTION Terms & Conditions, Sale of AZOO Products


Customer should acknowledge this terms & conditions before ordering from AQUARIUM CONNECTION.

Credit Card

All credit card charges will process on the day the customer’s order is being shipped. We accept VISA, MasterCard and American Express. AQUARIUM CONNECTION currently does not accept Discover.


All checks must be made payable to AQUARIUM CONNECTION. Orders will be shipped once check is received and cleared with the AQUARIUM CONNECTION accounting department. Bounced checks will incur a $35.00 fee that will be applied to the customer’s invoice. AQUARIUM CONNECTION will provide a revised invoice reflecting the additional fees and other applicable charges.

Net 30 Terms

AQUARIUM CONNECTION does not provide terms.

Special Orders

All special order items require a 50 percent down payment when ordered and the final 50 percent plus shipping fees, which will be processed the day of being shipped. Due to shipment scheduling, all special order items may take up to 5 months for delivery. AQUARIUM CONNECTION will notify buyers if more time is required.


All shipments to customers are via FedEx and FedEx International. AQUARIUM CONNECTION will consider other shipping carriers (UPS, USPS or DHL) for best estimate rate for all shipments to Alaska, Hawaii and Puerto Rico.


Please contact AQUARIUM CONNECTION for any damaged items within 7 days of received goods. AQUARIUM CONNECTION will replace and ship replacements to its customers at no cost when notified within the 7 days, which includes non-business days and holidays.

Return of Products

Undamaged products may be returned to AQUARIUM CONNECTION for credit only. Customer is responsible for all return shipping costs. A 15 percent restocking fee based on the returned items total will apply to the customer.


For questions regarding the Terms & Conditions please contact AQUARIUM CONNECTION.

1 (865) 588-2073
6410 Papermill Drive
Knoxville, TN 37919
AQUARIUM CONNECTION’s retail showroom is located at Aquarium in Knoxville, TN.

AQUARIUM CONNECTION reserves the right to modify the Terms & Conditions of Sale.

Copyright © AQUARIUM CONNECTION 2005-2021. All Rights Reserved.

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